FAQ – Hatauthorityco

Hatauthorityco is an online retail brand focused on practical, high-quality gear and accessories for watersports and outdoor activities.

We offer a curated selection of sports and water activity items, including:

• Swimming fins
• Surf boards
• Surfing wetsuits
• Other surfing & water sports accessories

We currently ship to:

• United States
• Canada
• Mexico

Orders are typically processed within 1–3 business days (excluding weekends and holidays).

Estimated delivery times depend on the destination:

• United States: 5–12 business days
• Canada: 7–15 business days
• Mexico: 7–18 business days

Note: Delivery times are estimates and may be affected by customs, weather, carrier delays, or peak seasons.

Shipping costs are calculated automatically at checkout based on your destination, order weight/size, and available shipping options.

Yes — if tracking is available, you’ll receive a tracking number by email after your order ships.

For Canada & Mexico orders, customs duties and taxes may apply and are the customer’s responsibility.

Please double-check your shipping address before placing your order. If your package is returned due to an incorrect address or a failed delivery attempt, additional shipping charges may apply.

You may request a return within 30 days of receiving your order.

To be eligible for a return or exchange:

• Items must be returned in good condition
• Items must be well packed to prevent damage
• Items must not show signs of wear, washing, or use
• Original packaging must be included when applicable

We do not accept returns for:

• Items showing wear, damage, stains, or strong odors
• Items returned without proper packaging that arrive damaged
• Final sale / clearance items (when marked)
• Gift cards (if applicable)

Yes. Exchanges are accepted within 30 days of delivery, as long as the item meets the return conditions.

Please submit your request using our official return process on the Refund Policy page.

Returns are shipped via UPS. Return shipping costs may apply unless the issue is our fault (damaged or incorrect item).

If your item is damaged or you received the wrong item, please contact us within 48 hours of delivery and include clear photos of the item and packaging.

After your return is received and inspected:

• Inspection time: 1–5 business days
• Refund processing time: 3–10 business days (depending on your payment provider)

Refunds are issued to the original payment method once approved.

You can reach us using the details below. We aim to respond within 24–48 business hours.

• Email: canerekilet@gmail.com
• Phone: +1 657 427 3559
• Address: 122 Oakvale Rd, Greenville, South Carolina 29611, United States

Yes — live chat support is available on our website.