Frequently Asked Questions
What products do you offer?
We specialize in New Era headwear and apparel, including the NBA Classic Edition collection featuring authentic vintage team designs.
Are your New Era products authentic?
Yes. CapallStyle is an authorized retailer of New Era products. All merchandise is sourced directly through official distribution channels.
Where do you ship?
We currently ship to the United States, Canada, and Mexico.
How long does shipping take?
Orders have a handling time of 1–2 business days, followed by delivery in 4–6 business days.
How can I track my order?
Once your order ships, you will receive a tracking number by email so you can monitor your shipment at any time.
What is your return policy?
We accept returns within 30 days. Return shipping is free, and there are no restocking fees.
How do I start a return?
Contact our support team at contact@capallstyle.com with your order number and reason for return. We will guide you through the process.
Can I cancel or change my order?
If your order has not shipped yet, our team can help update or cancel it. Contact us as soon as possible for assistance.
Do you offer customer support?
Yes, our team is available 24/7 via email or chat to assist with any questions or issues.
